Claims Resolution Specialist Role
The role of a Claims Resolution Specialist involves managing a portfolio of early claims-related complaints, positively influencing claims cost outcomes through commercial decision-making that benefits both the company and the customer.
* Act as an escalation point for technical advice and customer complaints, providing expert guidance to resolve complex service or technical issues.
* Identify trends through handling technical complaints escalations to drive improvements in customer and business outcomes.
* Assurance Support: Deliver training needs at both individual and team levels in consultation with the manager.
* Assist in the onboarding process of new staff members, ensuring they are well-equipped with the necessary technical knowledge.
About You
* Extensive experience or cross-training in Motor Claims, ensuring a thorough understanding of their technical aspects and acting as a subject matter expert.
* Proven experience as a Senior Claims Consultant, demonstrating strong customer focus and dedication to customer satisfaction.
* Ability to plan and prioritise effectively, organise tasks, and manage competing priorities and demands.
* Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
* Tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIFF)/Industry equivalent will be ideal.