Customer Service Assistant Job Description
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant. This role involves providing exceptional service to customers, maintaining cleanliness and supporting the smooth operation of the branch showroom, yard, and storage areas.
* Greet and assist customers in a professional and friendly manner.
* Maintain a clean and organized workspace to ensure efficient operations.
* Clean, maintain, and service hire equipment to a high standard.
* Coordinate with team members to ensure timely preparation and availability of equipment.
About the Role:
This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service. As a Customer Service Assistant, you will be responsible for:
* Instructing and demonstrating to customers on how to safely use our equipment.
* Pickup and delivery of equipment from customer sites and between branches.
* Safely loading and unloading equipment.
* Processing hire contracts, including paperwork and payment transactions.
Benefits:
We offer a supportive and friendly team environment, comprehensive training, and ongoing support. If you have previous experience in the hire or construction industry, or a similar role, this could be the ideal opportunity for you to develop your skills and contribute to our success.
The successful candidate will possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a genuine interest in machinery and equipment. Forklift and MR license are advantageous, but not essential.
We strive to create an environment where every individual can thrive and contribute to our collective growth. If you are a positive and collaborative team player with a passion for delivering exceptional customer service, we encourage you to apply.