About Our Client This is an opportunity to join a well-established organisation in the Media and manufacturing industry.
They are known for their strong commitment to delivering high-quality services and maintaining long-term partnerships with their clients.
Job Description Respond to customer inquiries promptly and professionally via phone or email.
Provide accurate information and solutions to customer issues or concerns.
Maintain and update customer records in the database.
Collaborate with internal teams to ensure seamless order processing and service delivery.
Identify opportunities for process improvements to enhance customer satisfaction.
Support the team in achieving customer service targets and goals.
The Successful Applicant Previous experience in a customer service role.
Strong communication and interpersonal skills.
Proficiency in using customer relationship management (CRM) software.
Ability to multitask and prioritise workload effectively.
A proactive approach to problem-solving and attention to detail.
Basic computer literacy, including knowledge of Microsoft Office Suite.