Job Title: ICT Service Desk Support Specialist We are seeking a skilled Customer Support Officer to join our Service Desk team. As a key member of our organization, you will provide high-quality ICT support to internal and external stakeholders, manage incidents, and ensure timely resolutions. Key Responsibilities: * To deliver exceptional customer service via multiple communication channels; * To troubleshoot and resolve technical issues efficiently; * To collaborate with other teams to identify opportunities for process improvements. Please note that as an employee in this role, you will be part of a diverse community where everyone is valued equally.