Job Description:
The Reservations Agent will be responsible for assisting with inquiries and bookings, liaising with key departments, establishing strong relationships with clients, and displaying exceptional phone and customer service skills.
Key Responsibilities:
- Address all guest complaints, inquiries, and requests promptly.
- Greet guests warmly and use their names when possible.
- Collaborate with Front Office staff to ensure accurate and detailed guest profiles and pre-arrival information.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
Benefits:
- World-class colleague facilities including excellent subsidised accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- Exciting colleague activities calendar filled with recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and professional growth opportunities.
- IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with lifestyle and retail discounts from popular retailers.
What We Offer:
- An opportunity to work in a dynamic and supportive team environment.
- A chance to develop your skills and advance your career within the company.
- A comprehensive benefits package that includes access to world-class facilities and resources.