* Permanent, Full-time opportunity
* Hybrid work, 2 days per week in office (choose your days!)
* Flexible location within Australia
* Work for the world's largest humanitarian organisation
About Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
The casework programs of Australian Red Cross are a longstanding feature of our service offering. This includes casework services for migrants in transition to ensure they have their humanitarian needs met and are participating and included in Australian society. We seek to support people who are particularly vulnerable due to their circumstances and work directly with those seeking help, irrespective of their legal status, their background, or how they arrived in Australia.
About the role
The Senior Manager - Case Work is responsible for leading quality service delivery of nationwide casework programs and will exercise managerial responsibility and guidance to ensure programs are delivered in accordance with the Client Practice Framework and adhere to financial requirements. The position will provide indirect leadership across a large and geographically dispersed workforce of staff.
The role will also collaborate with senior leaders across the division to provide strategic case management advice supporting service delivery, advocacy, and program growth, while ensuring programs are compliant, financially sustainable, and achieve positive client/community outcomes.
What you will bring
* Highly developed skills and experience in leading teams responding to complex and diverse client needs.
* Substantial experience as a practice advisor, senior practitioner or similar role within a service delivery operation in social work services or comparable organisation.
* Advanced skill in working with front line staff and supervisors to strengthen their client practice and critical reflection.
* Highly developed skills in the ability to proactively identify practice and service trends, barriers and opportunities, and subsequently implement changes that improve the quality-of-service delivery.
* Demonstrated cultural competency and ability to manage cultural and individual differences effectively and equitably. A proven ability to identify opportunities for engagement and support of a variety of different cultural values in the workplace.
* Proven track record in developing strategies focused on delivering quality outcomes for clients, considering external events and trends impacting the organisation and ability to identify opportunities to influence the external environment.
Qualifications/Licences
* Driver's license
* Working with Children Check
* Tertiary qualification in social work, social science, psychology with substantial relevant experience (postgraduate).
Benefits that act for you, while you act for humanity
Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from homeFinancial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Life, Health & Wellbeing: You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice.
Career development: Access to ongoing learning, training, and development.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6. Competitive salary + superannuation + access to salary packaging.
For additional enquiries, please contact Jessi Claudianos at ***********@redcross.org.au for a confidential discussion.
Applications close: Sunday 24th May 2026.
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.
While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Job Ref# 13472