**Front Office Duty Manager**
- RACV Goldfields Resort
- Full Time & Part Time opportunities available
- On-going training, with a focus on career development opportunities
- Exclusive employee benefits
When it comes to the perfect escape to the country, the RACV Goldfields Resort is a destination of choice for family, friends, and community. The five-star retreat includes a lagoon inspired 1.8m pool, 18-hole golf course, interconnecting family rooms, Three Founders Garden Restaurant, Springs Bar & Terrance, Secret Story Gardens, and the Art House.
RACV Goldfields Resort is on the search for a Front Office Receptionist who is ready to take their career to the next step and embodies our “Be the reason someone smiles today” mantra.
**A day in the life**
As a Duty Manager, you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments. You’ll be a leader for all team members, provide excellent customer service and tend to guests’ and members’ needs in a friendly and professional manner.
You'll be working closely with Housekeeping, Maintenance and Food & Beverage Manager to deliver brand standard rooms, product and services while ensuring the safety and security of the resort and guests.
This position is a permanent full time role. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends and public holidays.
**We’re offering**
- A competitive salary & discounts on RACV products & services, including our portfolio of 8 resorts
- Opportunity to join during an exciting time of growth
- Ongoing training and career developing opportunities
**We’re looking for**
- Minimum 1 - 2 years’ experience in a similar role
- Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Excellent administration and organisational skills
- A high attention to details
- Team player and work well under pressure
- Flexibility to work across a 7-day rotating roster
**A little about us**
As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.
Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they’ve become valuable places to recharge and reconnect.
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00 - $79,000.00 per year
**Perks**:
- Employee discount
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
Supplemental pay types:
- Penalty rates
**Experience**:
- Front Office: 1 year (preferred)
- Duty Manager/ Manager: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Ability to Commute:
- CRESWICK, VIC 3363 (preferred)
Work Location: In person
📌 Front Office Duty Manager
🏢 RACV Goldfields Resort
📍 Creswick