An exciting permanent opportunity for an experienced Customer Service Manager.
Your new company
Haysare proud to be partnering with a well-established Australian manufacturer thatspecialises in high-quality industrial and consumer packaging solutions. With astrong presence across multiple sectors – including food, agriculture, andindustrial products - this organisation is known for its innovation,reliability, and commitment to sustainability. Operating state-of-the-artfacilities and delivering tailored solutions to clients nationwide, they offera collaborative environment where you can contribute to projects that make atangible impact.
Your new role
Your new role as a Customer ServiceManager you will join and manage a fantastic team responsible for duties notlimited to:
1. Improve operational systems, processes, and policies by enhancing reporting, strengthening information flow, and applying Lean principles.
2. Lead initiatives that boost the efficiency of support areas such as Customer Service and Despatch, ensuring strong communication across teams and partners.
3. Contribute to strategic planning by embedding Lean thinking into daily operations and broader business improvement activities.
4. Manage special projects end‑to‑end, ensuring clear organisation, timely delivery, and well‑communicated outcomes.
5. Work collaboratively with staff to enhance programs and service quality through cross-training, updated procedures, and system reviews.
6. Support financial processes, including accounts payable and receivable, while helping embed effective controls and best‑practice standards.
7. Develop and support team capability through tailored coaching, performance development, and a strong focus on customer service excellence.
8. Strengthen communication across the site through regular engagement with site managers, leadership teams, and the General Manager.
9. Promote continuous improvement, cost‑saving opportunities, and innovation across administrative and operational functions.
10. Maintain compliance with key systems such as HACCP, ISO 9001, and ISO 14001 while contributing to workplace safety and OHS improvement initiatives.
What you'll need to succeed
To be considered for this role, you will meet the following criteria:
11. Strong operational and process‑improvement capability, including confidence using Lean principles to streamline workflows and enhance efficiency.
12. Excellent communication and relationship‑building skills to work effectively with internal teams, site managers, senior leaders, and external stakeholders.
13. Proven ability to lead, coach and develop teams, fostering a positive culture focused on growth, accountability and high‑quality service delivery.
14. Solid financial acumen, with the ability to support accounts processes, apply effective controls, and ensure accuracy in reporting and compliance.
15. Strong project management skills, including the ability to organise resources, manage competing priorities, and deliver initiatives on time.
16. A continuous‑improvement mindset with the ability to identify problems, implement solutions, and drive innovation across administrative and operational functions.
17. High attention to detail and a commitment to maintaining compliance with safety, quality and environmental standards such as HACCP, ISO 9001 and ISO 14001.
What you'll get in return
Inreturn for your hard work and dedication, you will enjoy:
18. An exciting permanent opportunity offering long‑term stability and the chance to grow within a well‑established organisation.
19. A role that provides genuine scope to apply your current strengths while also developing new skills through meaningful, hands‑on experience.
20. A supportive, team‑focused workplace culture where collaboration, respect and professional development are actively encouraged.
What you need to do now
Tanya Murray iscurrently recruiting this exciting permanent opportunity so if this sounds likethe role you have been looking for and hold all the above requirements, applyASAP via the link. At Hays, we value diversity and are passionate about placingpeople in a role where they can flourish and succeed. We actively encouragepeople from a diverse background to apply.
#