Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Service Ambassador. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
* Welcome guests warmly and provide personalized service throughout their stay
* Process check-ins and check-outs efficiently and professionally
* Assist with luggage and respond to guest requests promptly and courteously
* Maintain confidentiality and handle sensitive information with discretion
* Collaborate with other departments to deliver seamless guest experiences
* Communicate effectively with colleagues and escalate issues as needed
Requirements:
* Prior experience in customer-facing roles, preferably in hospitality
* A positive and team-oriented attitude with a willingness to learn
* Ability to work independently and demonstrate initiative in a fast-paced environment
* Excellent communication and interpersonal skills
* Australian driver's license and full working rights in Australia
What We Offer:
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Opportunities for career advancement within the company
* Recognition and rewards for outstanding performance