Overview
The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.
Responsibilities
- Coordinate and manage billing processes, including the preparation and reconciliation of invoices
- Assist in tracking payments, processing transactions, and resolving billing discrepancies
- Assist in night audits and reconciliation of group billings, meal allocations and checks
- Maintain accurate financial and client records in accordance with company policies
- Provide front desk support, including greeting visitors, answering phones, and managing appointments
- Liaise with internal departments to ensure seamless front office operations
- Support financial reporting and assist with audits or financial reviews as needed
Qualifications
- Proven experience in a front desk role, preferably within a luxury resort or hotel environment
- Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
- Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
- High attention to detail, accuracy, and organisational skills
- Ability to multi-task, prioritise responsibilities, and work efficiently under pressure
- Qualified appearance and demeanor with a customer-first mindset
Benefits
- 30% discount on food & beverage at Accor properties worldwide
- Generous accommodation discounts at over 4,500 properties across 110 countries
- Access to industry-renowned training via Accor Hotels Academy
- Career mobility across Accor’s global brand portfolio
- A commitment to diversity and inclusion, with a focus on promoting diverse talent
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Hospitality
Location: Sunshine Coast, Queensland, Australia
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