Telstra Townsville, Queensland, AustraliaJoin or sign in to find your next jobJoin to apply for the Account Manager role at TelstraTelstra Townsville, Queensland, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Account Manager role at TelstraWho We AreWe're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.Who We AreWe're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work.
For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.What We OfferPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)About the teamTelstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers.
The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions.
That means less time troubleshooting tech, and more time taking care of business.FY26 Is the year of growth and as a team we have a laser sharp focus on four pillars:Brilliant people and partnershipsCustomer obsessionExecution excellenceResponsible growth and returnsAbout the roleAs an Account Manager, you use your excellent customer service skills to deliver against the following responsibilities:Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.Meet individual and team sales and performance KPIsContinue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutionsIdentify areas of improvement and actively embrace change and technology to better support our business customersThis is a permanent full-time position and will be on-site based in Level 1, 75 Denham Street, Townsville, Queensland.To be successful in the role, you'll bring skills and experience in:An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skillsStrategic thinking with the ability to adapt to changeAble to make impact on the TBTCs performance and team engagement and culture.Demonstrated commitment to relationship building and working in partnerships with key stakeholders is desirableSkills that will be favored but not essential:Understand the business plus and Telstra SMB customer base.Understand the day-to-day operations and what to expect in a TBTCSound knowledge of how channels work and a strong understanding of the marketExperience in Cisco, Microsoft and Checkpoint products and solutions.If this opportunity sounds like a perfect fit for you, we'd encourage you to apply
Please attach your CV when applying.
---------------------------------As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.We are aware of the current limitations with our website accessibility and are working towards improving this.
Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesTelecommunicationsReferrals increase your chances of interviewing at Telstra by 2xSign in to set job alerts for "Account Manager" roles.Account Manager (Industrial) - Package up to $140k UNCAPPED COMMISSIONTownsville, Queensland, Australia 3 weeks agoTownsville, Queensland, Australia 1 day agoTownsville, Queensland, Australia 3 days agoTownsville, Queensland, Australia 3 days agoTownsville, Queensland, Australia 6 days agoTownsville, Queensland, Australia A$740.00-A$740.00 3 weeks agoWe're unlocking community knowledge in a new way.
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