Job Opportunity
EPlus is a leading provider of employment services in Australia. Our mission is to help people find meaningful and fulfilling work, while also supporting employers to access the skills and talent they need to thrive.
As a caseworker with us, you will play a vital role in connecting individuals with the support and resources they need to achieve their goals. Your responsibilities will include building trusted relationships with participants, providing professional support throughout their journey, and working collaboratively with employers to secure job placements.
* Develop and maintain relationships with participants, providing high-quality customer service and support throughout their program journey.
* Foster strong interactions through initial and ongoing participant appointments, guiding them towards achieving their goals and meeting program objectives.
* Identify and address barriers to employment by referring participants to relevant community support services and providing ongoing mentoring.
* Facilitate job placements with local employers for job-ready participants and provide continuous support to ensure lasting employment success.
* Work independently and collaboratively to exceed key performance indicator targets, driving team and personal success.
Requirements
* Possess relevant tertiary qualifications in fields such as employment services, community services, or similar areas (Cert III/IV or willing to obtain for Mentors, minimum Diploma level for Senior Mentors).
* Previous experience in employment services or other relevant support services, including advanced barrier management, reverse marketing, placement of candidates into employment, and provision of post-placement support and verification will be highly regarded.
* Relevant lived experience would be highly valued, as it enriches our support for participants experiencing barriers, whilst navigating a complex system. Your personal journey will bring empathy, understanding, and empowerment to those we serve.
* Demonstrated success in a high-performing workplace with a strong commitment to high-quality values-based human services.
* Advanced conflict resolution and problem-solving skills.
* Well-developed skills in customer service, coaching, and administration.
* Excellent written and verbal communication.
* Strong computer literacy skills, including proficiency using MS Suite of programs.
* Must hold a Driver's licence, as travel between sites will be required.
Benefits
* Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits).
* Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks (for full-time employees).
* Comprehensive and supportive on-the-job training, including the opportunity to undertake tertiary education, relevant to your position.
* Discounted fitness memberships, health insurance, retail discounts, and more.
* Attractive leave benefits with access to purchased leave, 12 weeks paid parental leave, and up to 5 days paid leave per year to support volunteering.
* Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health.
* Long-term employment opportunities within the wider network.