Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the role
The Client Services Coordinator will support a team of case managers and After Hours Support Workers who are supporting young people who are homeless or at risk of homelessness.
Reporting to the Regional Manager, this is a permanent full-time role, located in Shepparton, VIC. You will be a member of the leadership team that covers sites in Shepparton and Wodonga.
Salary and conditions are in accordance with the Social, Home Care and Disability Services Award, Level 6. This position has access to a Tool of the Trade vehicle and be required to be a part of an on-call roster.
How you will make an impact
* Lead a team of case managers and AH support staff to deliver high quality services to young people aged 16-25.
* Provide client-focused supervision and support to case management and AH support staff to ensure high quality service delivery
* Ensure that all components of the youth program are consistent with the Journey to Independence Model and Psychologically Informed Environment (PIE) practice framework.
* Be responsible for providing daily leadership, management and coordination of services delivered across both the Shepparton and Wodonga sites and ensure the integration of work completed by the case managers.
* Oversee the administration of resources including material aid and brokerage support provided to clients accessing the program.
* Develop and maintain productive and collaborative relationships with community and agency partners.
* Ensure collaboration and integration with services across the Salvation Army state youth services stream.
* Build strong community relationships and drive local engagement initiatives in partnership
What you will bring
* A minimum degree qualification in social work, social sciences or related field is required.
* Demonstrated experience in the management and leadership of staff.
* Knowledge and experience in staff supervision.
* Experience and competency in delivering case management practice within a homeless service setting.
* Well-written verbal and IT communication skills.
* Excellent organisation and administrative skills with capacity to balance workload, determine priorities and meet deadlines while also managing the needs of crisis accommodation environment.
* A valid and current VIC Working with Children Check and Driver’s License
What we offer
* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
* Access to EAP and health & wellness initiatives incl Fitness Passport
* Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
* Ongoing training and development opportunities that enhance on the job skills and proficiency.
* Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration