Welcome Desk Attendant
Location: ECBC Sports, Cessnock NSW
Employment Type: Part-time / Casual
About Us:
ECBC Sports is a vibrant, community-focused registered club offering exceptional hospitality, entertainment, and member experiences. We pride ourselves on creating a welcoming environment where every guest feels valued from the moment they arrive.
About the Role:
We're looking for a friendly, professional, and customer-focused individual to join our front-of-house team as a Welcome Desk Attendant. As the first point of contact for our members and guests, you'll play a key role in creating positive first impressions and ensuring smooth entry to the club.
Key Responsibilities:
* Greet and welcome members and guests with a warm, professional manner
* Verify memberships and assist with new member sign-ups
* Provide information about club facilities, events, and promotions
* Ensure compliance with entry requirements under club regulations and RSA legislation
* Handle member and guest enquiries efficiently, both in person and over the phone
* Maintain the cleanliness and presentation of the welcome area
* Work collaboratively with security, bar, and management teams
About You:
* A friendly, confident communicator with excellent customer service skills
* Well-presented, punctual, and reliable
* Ability to multitask and remain calm under pressure
* Strong attention to detail and professionalism
* Experience in hospitality, customer service, or a club environment (preferred but not essential)
* Current RSA (Responsible Service of Alcohol)
Why Join Us:
* Supportive and welcoming team culture
* Opportunities for training and career development
* Staff discounts
* A fun and dynamic work environment in one of the area's most respected clubs
How to Apply:
If you're passionate about providing great service and enjoy meeting new people, we'd love to hear from you
Please send your resume and a brief cover letter to