Service/Warranty Advisor - Hunter Valley
We're looking for a Service/Warranty Advisor to join our high-performing team in McDougalls Hill (Singleton).
This role blends customer service, technical coordination, and warranty administration – perfect for someone who enjoys working in a fast-paced environment where no two days are the same.
You'll be the key link between our workshop, field service teams and customers – managing bookings, processing warranty claims, and ensuring every customer receives world-class service and support.
If you take pride in delivering great service and love building relationships, this is your chance to grow your career with a global leader in heavy vehicle and power systems.
In this role you will:
Provide first-class customer support at the service counter and over the phone.
Manage service bookings, job opening/closing and invoicing in line with company standards.
Keep customers updated on repair progress, costs and completion times.
Prepare and process warranty claims accurately and efficiently.
Maximise service sales by identifying additional products and maintenance opportunities.
Liaise with technicians, service supervisors and parts interpreters to ensure smooth workflow.
Contribute to a safe, collaborative and customer-focused team environment.
About you:
Previous experience in a Service Advisor or a similar customer-facing technical role.
Strong administrative and organisational skills with great attention to detail.
Proficient with Microsoft Office and comfortable learning new systems.
Excellent communicator – confident, clear and customer-focused.
A team player who thrives in a busy, hands-on environment.
Knowledge of MTU, Detroit Diesel or Allison products (advantageous).
Trade or industry qualification in Service Advising or Parts Interpreting (desirable).
Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.
Why choose Team Penske?
At Penske we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job.
Flexible work arrangements that work for the individual and the business
Onsite parking
Accredited training & development programmes
Commitment to providing the highest levels of safety, technical and leadership training
Competitive remuneration
Reward and recognition programmes
Employee referral program – generous employee referral fees
Employee assistance programme
Family-friendly benefits including paid parental leave
Penske perks: save thousands with discounts from your favourite retailers
About Penske in Australia & New Zealand
Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines and power systems, proudly representing brands such as Western Star, MAN, Dennis Eagle, MTU, Bergen, Detroit, Allison and Sauer.
We operate across a dynamic range of markets including commercial vehicles, mining, energy solutions, defence, rail, marine, construction, industrial, oil and gas and agriculture.
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