Exploring a new career path? We're hiring customer service superstars with previous experience in the Automotive Repair Industry!If you're seeking a fresh start, you've come to the right place.We're looking for motivated individuals with Automotive Repair Industry experience and a passion for customer service to join our team. Our Product Support team has an exciting opportunity for you to learn and grow alongside talented and passionate people who believe in our products. If you're ready to work with a team that loves what they do, apply now!We believe each employee should be set up for success right from the time they start, that’s why we offer:Flexible hybrid work environment (3 days per week in Mulgrave office)FREE allocated carparkEnd of trip facilities (if your preferred mode of transport is by bike)Office pool table and table tennis tableCareer development and opportunitiesAnnual salary reviewUnbeatable company cultureObjective:Deliver an amazing customer experience by providing a variety of product support and guidance to users.Responsibilities:Respond to incoming support requestsEscalation of complex support requestsContribute to product support documentationAttend internal product showcases to maintain product knowledgeRequired skills, education, qualifications and experience:CommunicationStrong analytical and problem-solving skillsProduct KnowledgeTime managementEmpathyAbility to explain technical problems to nontechnical peopleThe ideal candidate should possess a strong comprehension of iBodyshop software (desired, however, not mandatory), showcase loyalty and commitment to previous employers, and exhibit a stable work history of 10+ years. If this description fits you, we are eager to hear from you!Seniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer ServiceIndustriesSoftware Development
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