MODEL OF CARE - POSITION DESCRIPTION - ASSISTANT IN NURSING | PERSONAL CARE WORKER
POSITION PURPOSE: The key purpose of this role is to provide quality personal care and support to meet the clinical needs of residents. The Assistant in Nursing / Personal Care Worker (AIN / PCW) must follow:
Care Managers and registered nurse instructions, and
A daily clinical care task list.
The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal's values.
This position reports to Opal HealthCare's (Opal) Care Manager, or as delegated to Registered Nurse.
KEY RESPONSIBILITIES:
1. People & Leadership
Model skills aligned with Opal Values/ Opal and Nursing policies, procedures and practices
Participate in induction programs and ongoing training for new care team members
Participate in annual performance/development reviews and follow the feedback provided by the GM in those appraisals
Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
Ensure daily resident care problems that arise are reported immediately to avoid disruption to care to residents
Participate honestly/positively in client and team members surveys
Maintain professional knowledge and skills by participation in mandatory training
Work effectively as a member of the clinical care team
Provide appropriate support in the orientation of new team members including acting in the roleof "buddy" to new team members as delegated
2. Quality & Care
Provide high standard services that support and assist residents to achieve maximum independence by meeting daily living and personal requirements within the plan of care, and with consideration of individual preferences
Under the direction of the Registered Nurse and as appropriate to skill set, assist with implementing the residents plan of care related to medication administration
Following appropriate reporting mechanisms to meet duty of care requirements
Report all changes in health status to the Registered Nurse or their delegate
Direct all enquiries regarding plan of care to the Registered Nurse or their delegate
Follow WHS standards/safe work practices and reporting expectations
Follow Service Level Agreements (SLAs)
Support and assist in the provision of a clean, comfortable, safe and secure environment
Actively support continuous improvement initiatives
Identify any opportunities for service improvement and advise the Care Manager and/or General Manager as appropriate
Maintain residents sensitive and confidential data/information, ensuring to maintain confidentiality about
business or operational interests
financial information
Residents private information
3. Marketing
Maintain aged care industry knowledge to ensure clinical care
Act as a Opal ambassador and promote Opal with team members and community
Develop and maintain positive resident/family and team relationships
4. Financial
Participate in clinical roster with no dropped shifts to maintain care and reduce costs
Seek approval from team leader/manager (as appropriate) prior to incurring any expense
KEY PERFORMANCE INDICATORS:
Demonstrate understanding of Opal values through work performance/positive behaviours
Demonstrated adherence to WHS and Quality Systems
Demonstrated excellent levels of quality clinical care
Nil WHS incidents
Client and team members feedback survey provide positive results
Demonstrate responsible communication
Demonstrate good team work and cooperation
KEY COMPETENCIES:
Excellent understanding of and commitment to continuous quality improvements
Excellent interpersonal/communication skills
Excellent prioritisation and time management skills
Excellent customer service and resident relationship management skills
Demonstrate understanding of legislative requirements (WH&S, fire/evacuation, infection control)
Demonstrate empathy with elderly clients
EXPERIENCE/QUALIFICATIONS:
Certificate III in Community Services (Aged Care)
Knowledge of the aged care industry and regulations
Current police check (within last 3 months)
MODEL OF CARE - POSITION DESCRIPTION - ASSISTANT IN NURSING CERT IV | PERSONAL CARE WORKER
POSITION PURPOSE: The key purpose of this role is to provide person centred care and support to enable residents to live a meaningful life. Under the direction of the Registered Nurse, Cert IV AINs/PCWs take a person centred approach to resident wellbeing, encompassing the bio-psycho-social needs of residents. Their attention to detail and commitment to personal touches creates and maintains environments that are homelike and conducive to physical, social and emotional wellbeing of residents, visitors and team. Team work within a competency based framework and their scope of practice.
This position reports to Opal HealthCare's (Opal) Care Manager, or as delegated to the Registered Nurse.
KEY RESPONSIBILITIES:
1. The Resident Experience
Know residents deeply, including their preferences, likes, dislikes and routines of life
Enhance resident health outcomes through dignified daily living routines and direct care activities
Share a commitment to providing residents with enjoyable food experiences by assisting residents with their meals and snacks.
Ensure residents remain well hydrated
Partner with residents to support continued independence and retain mobility by assisting with walking, use of wheelchairs and other aids to enable residents to continue to participate in their lives
Maximise the resident's physical function by assisting with physio-reablement and offering activities that promote strength and mobility.
Support and maintain a clean, comfortable, safe and secure home environment.
Respectfully handle resident clothing and personal items
Maintain clean and tidy environments including resident rooms and common areas.
Provide supportive sleep environments with fresh linen, towels and well-made beds
2. Engaged Relationships
Be present with residents
Be an active Meaningful Mate.
Develop and maintain positive relationships with residents, families and the team.
Maintain confidentiality of residents' private information and respect their privacy and dignity.
Receive, acknowledge and escalate feedback, compliments and complaints to the Registered Nurse.
Social and emotional support for residents and their families.
3. The Opal Way
Model Opal HealthCare's Values and comply with the Aged Care Code of Conduct.
Under the direction of the Registered Nurse, and within the scope of practice, assist with implementing the residents' agreed plan of care related to medication management.
Complete the required clinical documentation in line with Opal HealthCare's procedures. This may include progress notes, charting and contributing to resident care as directed by the Registered Nurse.
Under the direction of the Registered Nurse, and within the scope of practice, assist with completing basic observations and clinical care (prophylactic dressing application).
Complete the required clinical documentation in line with Opal HealthCare's procedures. This may include progress notes, charting and contributing to resident care as directed by the Registered Nurse.
Direct all enquiries regarding the agreed plan of care to the Registered Nurse.
Report all changes in a resident's health status to the Registered Nurse.
Identify and escalate hazards and incidents to the Registered Nurse and contribute to the incident investigation process.
Follow WHS standards/safe work practices and reporting expectations.
Recognise and respond to the changing needs of infection prevention and control (see policies and procedures).
Assist and support in the management of emergencies.
Adhere to Opal HealthCare's policies and procedures.
KEY PERFORMANCE INDICATORS:
Maintain confidentiality of residents' private information and their privacy.
Act as an ambassador and promote Opal HealthCare with team members and community.
Demonstrate Opal HealthCare's values through work performance/positive behaviours.
Demonstrate the provision of care centred on the person.
Effectively communicate.
Demonstrate good team work and co-operation.
Demonstrate understanding of legislative requirements (WH&S, fire/evacuation, infection control).
EXPERIENCE/QUALIFICATIONS:
Certificate IV in Individual Support, Ageing Support, Disability Services or Community Services
HLTHPS007 'Administer and monitor medications in the Certificate IV in Aged Support' (Or working towards)
Knowledge of the aged care industry and regulations
Current police check (within last 3 months)
NDIS Worker Screening