About Us
Join the Sun Metals IT team and work in a dynamic, service-oriented technology environment supporting a diverse user base and systems. You’ll be part of a collaborative IT group that manages modern workplace technologies and delivers high-quality customer service across the organisation. The role will be based on site at Sun Metals Refinery.
What You’ll Be Supporting
Our technology environment includes:
• 300-plus desktops and laptops running Windows 10/11;
• Microsoft 365 and hybrid cloud services;
• Windows Active Directory and Azure AD user and device management;
• Network infrastructure (LAN/Wi-Fi) and remote support tools;
• Industrial and specialised hardware (printers, scanners, analysis machines and control room systems);
• A range of business-critical applications and systems.
Key Responsibilities
As an IT Support Officer, your core duties will include:
• Delivering frontline technical support across desktops, laptops and mobile devices, both in person and remotely.
• Managing helpdesk tickets and requests with excellent prioritisation and queue management, following ITSM/ITIL processes.
• Installing, configuring and troubleshooting hardware and software in user environments, shop floors, offices and control rooms.
• Supporting network connectivity and basic LAN/Wi-Fi troubleshooting.
• Administering user accounts, access rights and permissions in hybrid AD and Office 365/Azure environments.
• Maintaining IT asset registers and inventory, including procurement assistance for IT equipment and stock.
• Escalating complex issues to senior team members in accordance with service processes.
What We’re Looking For
• Experience in a Support Technician or Helpdesk role — essential, with strong customer service focus.
• Understanding of ITIL/ITSM frameworks and ticket-based support workflows.
• Proficiency supporting Windows 10/11 and Microsoft 365 services.
• Experience administering users and devices in Active Directory and Office 365/Azure AD.
• Well-developed troubleshooting skills for hardware, software, and network issues.
• Excellent communication skills (telephone, written and face-to-face).
• Strong ability to prioritise workload and manage competing tasks across a busy support queue.
• Certifications such as Microsoft Certified Professional or equivalent are desirable, though not required.
Ideal Personal Attributes
• Customer-focused, proactive and adaptable.
• Team player with a willingness to learn and grow technical skills.
• Able to work independently and under minimal supervision.
• Positive attitude towards supporting a diverse range of users and technology needs.
Why Join Us
• Be part of a supportive and collaborative IT team.
• Opportunities for professional development and certifications.
• Exposure to a broad range of technologies and real-world problem solving.
Click \"Apply Now\" to submit your resume and a brief cover letter.