Role Overview
As the primary point of contact, you will provide exceptional service to patients, ensuring a positive experience and efficiently managing documentation.
* Previous experience in a customer-facing role is essential for this position.
* Effective communication skills, professionalism, and the ability to maintain confidentiality are crucial for interacting with patients.
* A high level of organisational skill with minimal supervision is required to manage tasks efficiently.
Key Responsibilities
Customer Service Officers play a vital role in supporting hospital operations by performing reception, clerical, and administrative tasks. Maintaining good relations with patients, visitors, staff, and healthcare professionals is also key. Flexibility with varied rosters, including weekends and holidays, is necessary for this position.
Benefits
This role offers an opportunity to work in a dynamic environment with equal opportunities for diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, and those with different abilities. Our commitment to safety and wellbeing means we have zero tolerance for abuse, bullying, harassment, and discrimination.