Level 1-1.5 Desktop Support Engineer Contract until end of year (highly regarded project with planned extension of 24 months) North Sydney - 5 days a week on-site We're looking for a Level 1-1.5 Desktop Support Engineer to join a long-term, high-profile project supporting circa 150 users across multiple sites. This is a hands-on, on-site role, ideal for someone immediately available or able to start within the next two weeks. Key responsibilities: Providing Level 1-1.5 desktop and end-user support to approximately 150 users Acting as a first point of contact for IT support issues (face-to-face and remote) Onboarding and offboarding users, including account setup, provisioning, and equipment allocation Supporting users based in Sydney and Airforce sites Hardware troubleshooting and break/fix support (laptops, desktops, monitors, peripherals) Building, configuring, and deploying laptops, iPads, printers, and mobile devices Supporting video conferencing rooms and AV setups (Logitech & Polycom) Performing basic networking tasks (connectivity issues, patching, troubleshooting) Supporting Windows 10/11 environments Logging, tracking, and updating tickets within the service desk system Escalating incidents and requests to Level 2/3 teams where required Assisting with BAU tasks and project-related activities as needed Maintaining clear documentation and following IT processes and standards Required skills and experience: Proven experience in a Level 1 or Level 1-1.5 Desktop / IT Support role Strong hands-on hardware and device setup experience Experience with onboarding and offboarding processes Solid working knowledge of Windows 10/11 Basic networking knowledge Strong customer service skills with a professional, user-focused approach Ability to work full-time on-site in North Sydney - full-time onsite in North Sydney with one-off Wagga Wagga travel if required. This is a stable contract opportunity on a project already approved to extend beyond the initial term, offering strong continuity for the right candidate. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.