Job Summary
The Hotel Operations Coordinator is responsible for overseeing the day-to-day activities of the housekeeping department. This role ensures that hotel standards are consistently met, and guest satisfaction is maintained.
Key Responsibilities:
* Leadership & Team Management:
o Supervise and train housekeeping staff to ensure high-quality service delivery.
o Assign tasks and responsibilities to team members to maximize efficiency.
* Cleaning & Maintenance Standards:
o Monitor and maintain cleanliness and quality standards in all guest rooms, public areas, and back-of-house spaces.
o Review and update procedures and checklists to maintain high standards of cleanliness.
* Inventory & Supplies Management:
o Manage inventory of cleaning supplies, linens, and guest amenities to ensure effective use and minimize waste.
o Order supplies and ensure they are properly stored and used efficiently.
* Guest Satisfaction & Quality Control:
o Maintain a high level of guest satisfaction by responding promptly to requests and addressing any issues related to housekeeping.
* Health & Safety Compliance:
o Ensure all housekeeping staff comply with hotel policies, procedures, and safety standards.
Requirements:
To be successful in this role, you will need:
* Leadership skills: Ability to supervise and motivate staff to achieve high standards.
* Communication skills: Effective communication with staff, guests, and other departments to ensure seamless operations.
* Organizational skills: Ability to prioritize tasks, manage time, and maintain accurate records.
* Attention to detail: High level of attention to detail to maintain cleanliness and quality standards.
What We Offer:
In return for your hard work and dedication, we offer a competitive salary, opportunities for career growth and development, and a collaborative work environment.