This is a Team Lead, SMB Account Management role with TikTok, one of the leading companies in AU, working with an amazing team. The company is experiencing rapid growth, and this is a great opportunity to join as it continues to expand.
More About the Role at TikTok
1. Responsibilities
2. About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with audiences, and be discovered. The team designs scaled sales and service delivery programs, ensuring customers have access to best-in-class tools and products. The SMB team combines operational expertise with a customer-centric mindset to help businesses achieve marketing goals on TikTok, regardless of size. We are looking for a skilled people manager to lead the SMB Account Management Sales Team in AUNZ. This role involves building, scaling, and overseeing our SMB Account Management team responsible for growing high-value SMB advertisers through product adoption and engagement. You will develop and empower your high-performing sales team to understand advertiser needs, identify solutions, and deliver innovative strategies to scale customer ROI. The team lead will collaborate closely with cross-functional teams, including product, operations, and marketing, to optimize and scale programs.
1. Responsibilities
2. Own and lead the growth of SMB's highest-value customers in AUNZ.
3. Lead and develop a high-performing sales team.
4. Develop and execute business strategies to increase team revenue.
5. Model best-in-class client service and build strong commercial relationships.
6. Establish yourself as a trusted advisor to high-value customers.
7. Demonstrate deep product knowledge and promote best practices with the team and customers.
8. Identify opportunities for innovation by collaborating with cross-functional teams.
9. Maintain professionalism with internal and external stakeholders.
10. Create a psychologically safe and inclusive work environment.
Qualifications
Minimum Qualifications:
* 5+ years of experience in account management or client services roles in digital advertising.
* 2+ years of management experience, leading and inspiring sales teams while achieving measurable business outcomes.
* Knowledge of the advertising industry and a strong understanding of the digital advertising ecosystem in the AUNZ market.
* Proven ability to collaborate across functions to produce meaningful results.
* Proactive attitude with excellent project management, organizational, and analytical skills.
* Strong attention to detail, with the ability to manage multiple priorities and meet deadlines.
* Analytical skills and process management skills, with a high level of rigor and a can-do attitude.
Preferred Qualifications:
* Experience in platform and scaled operations is a plus.
* In-depth knowledge of the Australian and New Zealand AdTech market and SMB initiatives.
* Passion for TikTok.
If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile. We will match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover the right career for them. We practice this in our hiring process for partners like TikTok.
Applying here is the first step in the hiring process for this role at TikTok.
We do not discriminate based on gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. Hatch is for everyone.
Create a job alert for this search
#J-18808-Ljbffr