Overview
Join a global leader in financial technology and services, supporting some of the world's most recognised financial institutions and healthcare providers. The client is seeking a
Senior Client Services Specialist
to process super administration activities and provide support to the leadership team in matters requiring expertise. This position will be responsible for quality checking, timely record keeping and procedural documentation with a view to becoming a subject matter expert.
Key Responsibilities
Manage and process superannuation administration work items end-to-end, including client liaison by phone and email.
Support the leadership team by contributing to project work and process enhancements.
Liaise with various external stakeholders and peers to achieve the best outcomes for clients.
Maintain accurate and organised records for auditing and reporting purposes.
Document and update processes, including checklists and milestone tracking.
Report on monthly work volumes, SLA adherence, and identify and escalate issues to management as required.
Other duties as directed by the Client Services Manager.
About You
Prior experience in the superannuation or financial services industry.
Knowledge of superannuation legislation (desirable).
Strong organisational and planning skills with the ability to meet deadlines.
Excellent verbal and written communication skills, with the ability to build positive relationships with internal and external stakeholders.
Demonstrated experience in customer service or dispute resolution.
Proficiency in
Microsoft Excel and Word
for maintaining reports and documentation.
A team-focused approach, with the ability to collaborate and support colleagues.
Apply and Contacts
Apply now to join a collaborative, forward-thinking team where your expertise will make a real impact. For more information call
Katie Brown
on .
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