Job Title: Guest Service Agent
We are seeking a charismatic and empathetic Guest Service Agent to join our front office team on a part-time basis.
About the Role:
As a Guest Service Agent, you will be the first point of contact for our guests, providing warm and genuine hospitality throughout their stay. You will deliver a seamless experience, manage guest requests, and collaborate with various departments to exceed expectations.
Your Key Responsibilities:
* Deliver exceptional customer service, ensuring every guest feels valued and cared for.
* Manage guest requests efficiently, escalating issues when necessary to ensure timely resolutions.
* Collaborate with other teams to provide a cohesive and personalized experience for our guests.
* Maintain accurate records and update systems as required.
Requirements:
* Passionate about delivering outstanding customer experiences and committed to making a meaningful impact within our team.
* Able to thrive in a dynamic, fast-paced environment with a strong focus on attention to detail.
* Excellent communication and interpersonal skills, with the ability to work cohesively with colleagues and external partners.
* Familiarity with computer systems, with experience in Opera Cloud being an advantage.
* Flexibility to work a rotating roster, including weekends, holidays, and nights.
Benefits:
We offer a range of benefits, including global accommodation and F&B discounts, training opportunities, and recognition of service anniversaries and Accor Tenure Milestones.
If You're the Right Fit:
You'll possess a positive attitude, professionalism, and a genuine passion for creating unforgettable guest experiences. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we'd love to hear from you.