National Emergency Management Agency (NEMA) was established on 1 September 2022 as a single, accountable Commonwealth authority that delivers a whole-of-nation approach to reducing disaster risk, planning, preparing for, responding to and recovering from all hazards across the emergency management continuum.
NEMA works closely with states and territories to deliver the best outcome for communities across Australia. To help communities respond and recover, while preparing Australia for future emergencies, we:
* Fund programs and initiatives, big and small, that help communities in times of emergency, as well as to recover and prepare, including through disaster recovery funding and the Disaster Ready Fund to help reduce the risk and impact of disasters
* Have officers located across Australia, working in partnership with states and territories to support disaster-affected communities to collectively build resilience, reduce risk and harm, and effectively respond to and recover from disasters
* Provide national leadership to share knowledge, situational awareness, and trends in disaster efforts to inform, guide and shape the national picture and decision-making at the Commonwealth, state and local government level – including through policy development and strategy to improve risk reduction, resilience and recovery
* Provide round-the-clock all-hazards monitoring and operational coordination for domestic and international emergencies, including supply chain disruptions, critical infrastructure outages, biosecurity risks and widespread cyber-attacks, and through supporting preparedness and response activities, including through the operationalisation of the Australian Government Crisis Management Framework.
For further information on NEMA’s purpose, vision and values, please see the NEMA website.
Overview of the branch and section:
The Business Operations Section supports NEMA by providing enabling services related for property, physical and personnel security, business continuity management and the administration of the shared services arrangements with the Department of Home Affairs.
This includes:
* Working with the agency property services provider in-line with the Whole of Australian Government (WoAG) arrangement to maintain the agency’s accommodation arrangements
* Physical and personnel security in-line with the Protective Security Policy Framework (PSPF)
* Coordination of agency uniforms and stationery arrangements, including the ordering of inventory and supplier management
* Administering the agency’s business continuity management framework
* The development, implementation and review of business operations policies and training activities which relate to property, security and business continuity
* Administering the agency’s shared services arrangement with Home Affairs
About the role:
The Business Operations Advisor role offers the opportunity to gain a comprehensive understanding of business continuity management and shared services arrangements. Reporting to the Assistant Director, the Business Operations Advisor supports high-level enabling services to ensure the Business Continuity Management Framework improves organisational resilience and the shared services arrangement with Home Affairs, to provide essential support services across the agency.
You will work collaboratively in a small team, supporting senior leadership and maintaining stakeholder relationships by providing advice and reporting, coordinating issues management and ensuring financial assurance. Flexibility, initiative and good judgement are key.
This full-time role is based in our Canberra, ACT office. Flexible working arrangements can be negotiated in accordance with our enterprise agreement and the operational requirements of the role.
At times staff within NEMA may be required to work outside of standard business hours, particularly during the higher risk weather season.
Our ideal candidate:
We are looking for an individual who enjoy working in a rapidly evolving and forward-thinking environment.
With the ability to establish plans, identify issues and deliver priorities, our ideal candidate will help to maintain and further develop our operational resilience and critical shared service offering.
We encourage applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, mature age people and people from other diverse backgrounds. We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential.
The key duties of the position include:
* Administering the agency business continuity management framework documentation and supporting data
* Supporting executive leadership before, during and after enterprise events to ensure effective recovery, including the Major Incident Response Committee
* Assisting business continuity planning, including business impact analysis, business continuity plan designs and plan validation through exercises
* Drafting reporting and analysis for agency committees and senior leadership to ensure the agency operates in accordance with the framework
* Supporting effective business continuity management within the agency by promoting business continuity management practices
* Administering the Shared Services Memorandum of Understanding and subsidiary agreements, including supporting the establishment, execution and monitoring of the agreements
* Supporting the financial management of shared services including reviewing and processing invoices, monitoring expenditure in line with budget and services agreements and supporting procurement processes as appropriate under the direction of the Assistant Director
* Assisting and coordinating moderately complex to complex issues management including identifying strategic or systemic issues for escalation
* Supporting shared services governance frameworks, including secretariat services to the Governance Committee and operational meetings
* Drafting reporting and analysis for agency committees and senior leadership to ensure high standards of service delivery are maintained and the arrangements are fit for purpose
* Liaising with Home Affairs on shared services arrangements, including information exchange and effective inter-agency coordination, and engaging stakeholders on moderately complex to complex policy, project and operational issues by providing accurate advice and explaining relevant policies and procedures
* Provide customer services to the agency, including management of group mailboxes, ensuring correspondence is triaged and actioned, while providing professional or policy advice
* Oversee record maintenance, adhering to information management policies
* Assist in the development, implementation and review of policies, procedure documents and training activities.
Role requirements/qualifications:
* Knowledge and practical experience supporting administrative functions in a government environment and relevant legislative requirements
* Sound interpersonal, verbal and written communication skills, including the ability to negotiate confidently and communicate clearly, and provide accurate advice on a range of matters
* Ability to participate in strategic planning, exercise sound judgement, develop objectives and manage short term tasks to completion
* Experience delivering business improvements, including identifying issues quickly and escalating as required
* Ability to develop and maintain relationships with internal and external stakeholders, ensuring effective collaboration
* Resilience and ability to work in an agile mindset, responsive to new and changing priorities
* Financial management skills, or the ability to learn, including contract administration and government procurement experience
* Demonstrated ability to use information technology including relevant experience, knowledge and skills in Microsoft Office applications (Outlook, Word and Excel).
Eligibility
To be eligible to work with the NEMA you must:
* Be an Australian Citizen
* Fulfil the Agency's minimum requirements by satisfactorily answering all screening questions during the application process and successfully undergo a National Police Check
* Obtain and maintain a Baseline Vetting (AGSVA) security clearance
* Satisfy a probation period (if applicable)
* Undergo a health assessment (if applicable).
Notes
Remuneration: The Agency offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.
If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: ***********@homeaffairs.gov.au.
Getting to know the National Emergency Management Agency
Who we are: NEMA works closely with local communities as well as state and territory governments to deliver the best outcome for communities across Australia. To help communities respond and recover, while preparing Australia for future emergencies, we:
* fund programs and initiatives, big and small, that help communities in times of emergency, as well as to recover and prepare, including through disaster recovery funding and the Disaster Ready Fund to help reduce the risk and impact of disasters;
* work with communities, industry and non-government organisations by connecting local Regional Support Officers and other NEMA staff right around Australia, to share lessons learnt, provide awareness on navigating government services, and gain community and industry-led ideas and concepts to inform strategic policy and planning;
* provide national leadership to share knowledge, situational awareness, and trends in disaster efforts to inform, guide and shape the national picture and decision-making at the Commonwealth, state and local government level – including through policy development and strategy to improve risk reduction, resilience and recovery; and
* provide round-the-clock all-hazards monitoring and operational coordination for domestic and international emergencies, including supply chain disruptions, critical infrastructure outages, biosecurity risks and widespread cyber-attacks, and through supporting preparedness and response activities, including through the operationalisation of the Australian Government Crisis Management Framework.