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Personal assistant / customer service expert

Maroochydore
The Shed House
Personal Assistant
Posted: 14 March
Offer description

The Shed House team are the leading Sunshine Coast Hinterland building and tech experts, providing alternative and inspiring housing solutions in a rapidly growing market. Combining technology with local construction knowledge our goal is to be a market leader on the Sunshine Coast.

We are seeking a highly motivated, detail focused professional to work at the heart of our team to deliver timely, professional, and high-quality outcomes for our clients and trade network.

“This role is for a highly driven, results-focused individual who thrives on achieving outcomes, not someone just looking for a wage. If you’re proactive, organised, and motivated to make an impact, we want to hear from you.”

The Perks:

Competitive remuneration + performance-based bonuses.

Staff social and team networking events.

Small construction company with family-oriented culture, focus on teamwork, and reward for achievement.

The Role:

As a growing business, this role is focused on driving progress and efficiency across project and business operations. You’ll work closely with the business owners to ensure weekly objectives are met, helping to deliver exceptional results for our clients and partners.

Your Attributes & Responsibilities:

Organisational skills and outstanding attention to detail will be required to:

* Assist business owners with progressive agenda items to ensure deadlines are met.

* Organise and manage project files, including strict version control of architectural plans, selections, supplier quotes, engineering, and building approvals.

* Draft and check trade plans, complete take-offs, and quantify materials using in-house estimation tools and client selections.

* Organise and obtain job-specific trade and supplier quotes, ensuring all required elements of work are included.

* Prepare contracts including preliminary agreements, residential building contracts, and supporting documentation – with special attention to inclusions, exclusions, provisional sum allowances, and terms & conditions.

Superb interpersonal, verbal, and written communication skills are essential. You must be able to interact professionally and with confidence to:

* Provide clear and timely communication to clients, suppliers, and tradespeople.

* Facilitate weekly agendas to ensure business progression between stakeholders.

* Work closely with our team to manage relevant processes and facilitate the streamlined progression of client projects between stages.

* Complete new enquiry follow up calls.

Demonstrated proficiency with core software (Excel, Word, Adobe) is required and you should be a quick learner with new technology to:

* Merge supporting document files and submit for client approval using DocuSign.

* Ensure final building plans, contract documents, reports and approvals, and other supporting information are uploaded to relevant trade and client portals within The Shed House software.

* Maintain the sales database, process checklists, and client portals throughout each project.

* Create and update marketing content including newsletters, blogs, and social media posts.

We look forward to working with a self-motivated, flexible, and reliable individual who thrives in an independent working environment to:

* Proactively manage multiple workflows.

* Ensure software checklist items are completed.

* Demonstrate productivity and outcomes.

* Prepare job progress reports and schedule updates for internal review.

* Assist with data analysis and provide relevant insights around risks and opportunities.

Experience within the construction industry is desirable but not essential if you are a fast and willing learner.

If you would like to join our passionate and positive-minded team, please submit a cover letter with responses to these questions.

* Why does this role at The Shed House appeal to you, and what results would you aim to deliver in your first 6 months?

* Describe a time where you were responsible for ensuring deadlines or outcomes were achieved across multiple tasks or stakeholders. What was the result?

* This role requires managing a large number of documents such as plans, contracts, quotes, and approvals. What systems or methods do you use to stay organised and ensure accuracy?

* How do you structure your work to ensure it remains outcome focused?

* What motivates you to perform at a high level in your work?

* How do you balance efficiency, reliability, and friendliness when communicating with clients, suppliers, and team members?

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