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[cm-766] - operations manager

Townsville
Bentley Recruitment
Community manager
Posted: 22 September
Offer description

PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERINCE WORKING IN A PUBLIC PRACTICE ACCOUNTING FIRM OR BOOKKEEPING FIRM. ONLY CANDIDATES FROM THIS BACKGROUND WILL BE CONTACTED.

The Role

A unique and varied role which will provide immense career satisfaction for the right candidate. You will be working closely with the Director to provide leadership and support to a team of Bookkeepers. You will be integral in ensuring that clients receive the optimum in service from the firm. Your duties will include:
Training and mentoring of the firm’s Team Leaders
Management of the team including setting and reviewing of targets
Overseeing workflow management
Management of the client experience from onboarding to implementing improvements if needed
Monitoring and maintaining quality across the firm in all aspects of client interactions
Identify system and process improvement opportunities
Manage resourcing across the firm
Work with the team to ensure optimum use of systems are in place to maximise efficiency
Manage the KPI process across the team
Work closely with management to provide regular updates and reports

About You

It is essential that you have experience working in either a public practice accounting firm or a bookkeeping firm. You will also have experience working Xero Practice Manager. Ideally you will be:
Collaborative in your approach to your role.
Driven to achieve continued success.
People focussed and approachable.
Able to prioritise tasks and enjoy variety in your working day.
Committed to a long-term future.

The Benefits

This is an exceptional opportunity to come on board and “own your role”. The benefits include:
Flexibility to work completely remotely
Work in a supportive, stable and progressive team environment
Chance to contribute directly to the future success of the firm
Working with passionate like-minded professionals whilst having fun along the way

Please APPLY NOW or email. Please feel free to call me for a confidential discussion on or.
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