This is a Communications Advisor role with Suncorp Group based in Brisbane, QLD, AU Suncorp Group Role Seniority - mid level More about the Communications Advisor role at Suncorp Group Sydney (preferred) or Brisbane Hybrid working with flexibility and career growth Drive consistency and clarity across tech communications 12-month fixed term contract Help shape the future of technology communications by creating clear, consistent content and empowering employees to solve tech issues independently. About The Role Join our Technology & Operations Enablement team to transform how we manage and share knowledge. As Communications Advisor (known internally as Advisor, T&O Enablement), you’ll audit and uplift content across tech teams, design new standards, and lead campaigns that make self-service simple and effective. What You’ll Do Audit and enhance knowledge management across technology teams, identifying gaps and opportunities for improvement. Design and implement content standards, processes, and guardrails to ensure accuracy and a unified voice across all tech communications. Review and refresh self-help content, tech statements, and information sources to drive clarity and consistency. Collaborate with stakeholders to align communication strategies with business objectives and employee experience goals. What You’ll Bring Experience in knowledge management, content design, or technology communications with a proven ability to deliver impactful outcomes. Strong skills in auditing and structuring content for clarity and usability across multiple platforms. Ability to design frameworks, templates, and style guides that support consistency and scalability. Proficiency in Confluence, Microsoft 365 and Service Now tools. Exceptional communication and stakeholder engagement skills, with a focus on collaboration and problem-solving. What You’ll Enjoy Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Benefits Include Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access Discounts at 400 retailers, insurance savings, gym memberships, and reduced super fees Paid volunteer leave, donation matching, and unlimited emergency response leave Performance-based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits: www.suncorpgroup.com.au/careers/benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact melissa.turkington@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Auditing knowledge management Designing content standards Collaborating with stakeholders Key Strengths Knowledge management ✍️ Content design Stakeholder engagement ️ Proficiency in Confluence ☁️ Microsoft 365 Service Now Why Suncorp Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Suncorp Group not with Hatch.