Create your best future and join Westpac as an Associate, GTS Client Services
What's the role?
As an Associate in the GTS Client Services team, you will be the primary contact for our clients, providing top-notch service and support. Your responsibilities include resolving queries, collaborating with internal teams for successful outcomes, managing escalations and complex issues for a portfolio of approximately 50 customers, and supporting process improvements. This is a permanent role based in Canberra, offering a high quality of life, safe environment, excellent education, and abundant green spaces.
Canberra is ideal for outdoor enthusiasts, with extensive bike paths, green spaces, cultural attractions, and a balanced urban-natural environment. It offers ease of commuting, a strong community, and a peaceful lifestyle.
What do I need?
* Understanding of corporate credit, loan structuring, and documentation for corporate or institutional clients.
* Experience in origination and pitch management.
* Problem-solving skills for handling client queries efficiently.
* Outcome-driven mindset and proactive approach to client needs.
* Excellent communication skills for liaising with clients and internal teams.
We aim to become our customers' #1 banking partner for life. In return, we offer:
* Special banking offers and discounts, including employee mortgage rates.
* Flexible work arrangements and various leave options, including Culture, Lifestyle, and Wellbeing leave.
* Tailored learning and development programs for career growth.
* Opportunities to participate in volunteering initiatives.
* Three days in the office per week, with Monday as an anchor day for team connection.
Create your future today
To apply, click on the APPLY or APPLY NOW button.
We are committed to creating an inclusive community. We welcome everyone regardless of age, gender, background, or abilities. Additional support is available for veterans, Indigenous Australians, and neurodiverse individuals.
If you require adjustments during the recruitment process, please visit the "People with Disability and/or needing Accessibility Requirements" page on our website for more information and contact details.
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