Job Title
Crisis support and training are crucial in providing a lifeline to those in distress.
* We deliver crisis support via our service, with a focus on collaborative working and leveraging strengths for greater impact.
Our purpose is to provide a lifeline to those in need through crisis and suicide prevention services that strengthen our community and offer hope.
We're committed to a vision of a suicide-free society. Our team focuses primarily on crisis support services, education, and training to make a powerful impact within our community and ensure no one feels hopeless or alone.
The role overview:
As we implement our new strategic plan, we seek an empathic and compassionate Crisis Supporter & Trainer to join our team.
This vital role is ideal for a passionate self-starter looking to make a difference in a purpose-led environment. The successful applicant will have a passion for continuous improvement, lifelong learning, high-level self-awareness, empathy, compassion, and unconditional positive regard.
Key responsibilities include:
* Delivering crisis support in alignment with our operations manual.
* Collaborating with the Services Coordinator to deliver student mentoring, call coaching, and Crisis Supporter Workplace Training.
* Supporting and co-facilitating mental health, suicide intervention, and domestic violence awareness training programs.
* Contributing to the planning of training deliveries to achieve business outcomes.
* Undertaking tasks to meet crisis supporter and trainer accreditation.
* Administrative and data management tasks to achieve role outcomes.
Essential Requirements
To be considered for this role, applicants must have:
* A Certificate IV in Training & Assessment (TAE 40116).
* Minimum 2 years' experience in a similar role.
* Demonstrated experience in a support role (crisis support, mental health distress, or suicide prevention).
* Strong interpersonal, communication, and presentation skills.
* Personal attributes of self-awareness, empathy, compassion, respect, and unconditional positive regard.
* Proven experience in facilitating workshops or group training with a lived experience focus.
* Experience in administration tasks and maintaining databases.
* Alignment with our purpose and values.
Desirable Requirements
While not essential, desirable requirements include:
* Strong understanding of the Mental Health system.
* Accreditations in crisis support training, domestic violence awareness, or suicide prevention.
* Strong knowledge in our service delivery framework, policy, and procedure.
* An understanding of Lived/living experience, with knowledge on how to create safety and share safely.
What We Offer
As a Crisis Supporter & Trainer, you'll be part of a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
* Purposeful impact – make a meaningful difference in people's lives by supporting those experiencing mental health distress, crisis, and thoughts of suicide.
* Growth and development – enhance your skills and advance your career through tailored learning opportunities.
* Flexible working arrangements suited to your lifestyle, including hybrid and remote options.
* Salary packaging and travel reimbursement.
* Access to dedicated IT to complete your role.