Role
The position of Elective Services Phone Room Clerk is responsible for managing all phone calls to the 1800 ESS phone room. This includes updating data entry on IPM. The successful applicant/s will be the first point of contact within the ESS department and responsible for, but not limited to, successfully answering/transferring calls and updating patient contact information
About Monash Health
Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 22,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information please visit .
About You
Provide a friendly, courteous and professional greeting and support to all consumers
1. Ensure data entry is accurate and compliant with the DHHS Elective Surgery Access Policy
2. Ensure appropriate standard of presentation and maintenance of working area
3. Provide accurate and timely data entry of all information to meet the requirements of Preadmission and Elective Services
4. Provide administrative support to Managers, Team Leaders and Liaison Nurses across the department as necessary
5. Maintain currency of Preadmission and Elective Surgery terminology
6. Maintain an understanding of the Department of Health and Human Services (DHHS) Elective Surgery guideline
7. Be accountable for performance with regard to data accuracy and integrity
How to Apply
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at .
Offers of employment can only be made once all required probity checks have been completed. These include:
8. reference checks;
9. a clear Police Check conducted within the last three months;
10. a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
11. proof of immunisation.
A request to conduct probity checks does not guarantee that an offer of employment will be made. As part of our selection process,