Add expected salary to your profile for insights.Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.CURATING ORIGINALITY TAKES TALENTW Sydney is now casting for a Chief Concierge to lead our Wheels Team. Reporting to the Executive Assistant Manager – Rooms, this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in the world's largest W Hotel, with 585 rooms, suites, and studios.If you are passionate about connecting guests to all that Sydney has to offer, charismatic, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guest expectations, then this exciting role is for you.ABOUT THE ROLEThe Chief Concierge should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of Sydney.Responsibilities include but are not limited to:Supervises day-to-day operations, ensuring quality, standards, and meeting the expectations of customers on a daily basis.Manages all areas of the Concierge and Wheels team, including the hotel's loyalty program Bonvoy, VIP guests, groups in-house, training and development of talent, and knowing all special events taking place.Coordinates Wheels and contractors' talent on the driveway, valet parking, luggage services, transportation, and rooming a guest.Understands the impact of department operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Coordinates and liaises with VIP Guests for any requests required while working with the management team and hourly talent to successfully execute all Concierge and Wheels operations.Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department.Maintains knowledge of rooms and their locations, services, and facilities of the hotel.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Takes part in building mutual trust, respect, and cooperation among team members.Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.REQUIREMENTS:Experience in a luxury 5-star hotelFull New South Wales Drivers LicenceBENEFITSDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friendsThe best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott InternationalDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedEnjoy your birthday off with birthday leaveWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance Program‘Great Places to Work’ certifiedMI RECOGNITIONMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc, and Great Places to Work Institute, among others.MI CAREERS SOCIAL MEDIA ACCOUNTSChat, engage, and follow us on social media: Facebook, Twitter, LinkedIn, Instagram.CTA TO LEARN MOREVisit whotels.com/careers to learn more about our workplace culture and career opportunities.DIVERSITY AND INCLUSION STATEMENTMarriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have a current Australian driver's license?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a concierge?What's your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.Featured jobsRay White Haberfield20d agoTeranova CeramicsWilloughby, Sydney NSW5d agoResearching careers? Find all the information and tips you need on career advice.
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