Full‐time and continuing flexible ordinary hour span
Flexible location across all campuses
HEW 5 $83,407 - $93,548 + 17% Superannuation
Responsibilities
* Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
* Engage in process improvement activities and adopt new ideas to enhance process efficiency and the client experience.
* Coach, guide and support team members as needed to deliver against individual, team and University goals and recognise the importance of teamwork and effective communication amongst team members.
* Deliver effective and efficient services to customers by resolving enquiries and providing appropriate information resources at the point of need or referring where necessary.
* Prepare and deliver relevant resources and information for orientation and introductory classes.
Qualifications
* Completion of a degree and/or postgraduate qualifications in library and information science conferring eligibility for Associate membership of the Australian Library and Information Association or an equivalent combination of relevant experience and/or education/training.
* Demonstrated experience in front‐line customer service with a commitment to excellence in customer service.
* Demonstrated experience in using a variety of software applications and library operating systems.
* Understanding of the services offered in an academic library.
Benefits
At Deakin, we offer more than just a job – a lifestyle across campuses in Geelong, Melbourne, and regional Victoria: on‐site childcare, gyms, medical centres, cafes, accessible public transport, convenient parking, flexible working arrangements, generous leave entitlements including extended parental leave, options to purchase additional time off, staff discounts on travel and more. We provide health and wellbeing services, ongoing professional development, and an inclusive, supportive culture.
Employment Conditions
This position is designated a flexible ordinary hours span position. A 20% flexible loading applies to every hour worked outside the University Ordinary Hours of Work.
Equal Opportunity
We value diversity and aim to build an inclusive environment that champions and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Pre‐employment safety and suitability checks
In accordance with the National Higher Education Code to Prevent and Respond to Gender‐based Violence, appointment to this role is subject to successful completion of relevant pre‐employment checks, including Working With Children Checks and candidate gender‐based violence declarations. Candidates may be asked to declare whether they have been investigated for an allegation of Gender‐based Violence or have engaged in conduct that constitutes it.
Application Deadline
Applications for this position close on Sunday 24 May.
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