Customer Service Ambassador
This role involves delivering exceptional customer experiences through face-to-face interactions and building long-term relationships with clients. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.
The successful applicant will be based at our main branch, where they will be required to provide ongoing support to existing customers while also engaging with new members to identify their financial needs and goals.
Key responsibilities include:
* Providing exceptional customer service and ensuring customer satisfaction;
* Assisting customers with transactional needs and enquiries;
* Educating customers on how to utilise digital banking tools;
* Collaborating with colleagues to achieve strategic business objectives;
Requirements for the position include:
* Previous customer service experience and knowledge of cash handling procedures;
* Digital literacy and ability to learn new systems quickly;
* Strong communication and interpersonal skills;
The benefits of working in this role include:
* Opportunities for professional growth and development;
* A dynamic and inclusive work environment;
* Flexible roster arrangements to suit individual needs.
At our organisation, we value our employees and strive to create a workplace culture that promotes work-life balance, inclusivity, and community engagement.