**Posted**:
02/01/2025
**Closing Date**:
07/02/2025
**Job Type**:
Permanent - Full Time
**Location**:
Caboolture
**Job Category**:
The Brown and Hurley Group,Workshop / Service
- Job Description
**About Us**
**The Brown and Hurley Group** is one of Australia's leading truck and agricultural dealerships with nineteen locations throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. **The Brown and Hurley Group** is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.
**About the Role**
Join us as a Service Advisor in our Trailer Shed at our Caboolture dealership. You can enjoy the beauty of Queensland while building a rewarding career with an established and successful business. Our dealership exclusively sells and services premium brands Kenworth and DAF, ensuring you'll be representing high-quality products. In this role you will provide technical advice to our customers as well as supporting our team in the workshop.
**What you'll be doing**
- Providing expert technical advice to customers and staff
- Providing exceptional and professional customer service both on the phone and face-to-face in the Trailer Shed
- Ensuring customer needs are met by correctly identifying the make, model and issues of their vehicle then advising them of the appropriate services
- Providing quotes and invoices
- Following up on service jobs and calling customers to advise them on delays and/or finish times and discussing technical information
- Dealing with trailer warranty policy adjudication and informing customers of expected costs and warranty coverage
- Inspecting parts related to warranty claims and ensuring parts are dispatched
- Assisting with warranty administration
**What you need to be successful in this role**:
- Experience in a similar role at a truck, car machinery or agricultural dealership
- Mechanically-minded, problem-solver, team player, excellent communicator, strong attention to detail and organisational skills and intermediate computer skills
- Truck mechanic qualification or other mechanic qualification - desirable but for the right person a trade qualification may not be necessary
- Kenworth or DAF experience (desirable)
- We welcome mechanics looking to move into an office-based role.
**Why join us?**
- Training and career advancement
- Social events and support team environment
- Mental health and wellbeing support programs
- Retail, banking and health insurance discount programs