Senior Business Analyst
EOI
* Expressions of Interest to join Corporate Services, a division within the Department of Creative Industries, Tourism, Hospitality and Sport
* Clerk Grade 9/10 with a salary range of $129,464-$142,665 + super & leave loading
* Temporary role until 4 September 2026
About the role
In the role of Senior Business Analyst you will identify, analyse and document business processes, systems and other functional requirements primarily on the DCITHS Salesforce system to facilitate improvement and support efficient delivery of business operations and performance in line with organisational strategies and operational plans.
Some of the key accountabilities of the role include –
* Identify and analyse existing business processes, systems and other functional requirements to document and recommend improvements to enhance business operations and performance.
* Manage the development, facilitation, documentation, coordination and communication of initiatives and strategies applying best practice methodologies to ensure organisational consistency and improved business performance.
* Liaise with the internal customers and stakeholders to facilitate the build of as-is and to-be business process maps, business and system requirements, exceptions, business rules and process flows; and to develop, review and monitor effectiveness of tools, systems, methods, and standards to ensure consistency and quality of data outcomes.
* Influence and negotiate with stakeholders to obtain consensus for change initiatives to facilitate scoping and setting business priorities.
* Gather, analyse and translate business data to meaningful insights to support informed decision making to improve the effectiveness of processes and programs.
* Implement a structured data governance framework in accordance with approved standards and best practice methodologies to improve efficiency, effectiveness, and usability of systems and/or data products.
For any role specific questions, please reach out to Adrian De Souza, Associate Director IT Solution Architecture and Applications via
Click here to view the role description!
About You
To be successful in this role, you will have –
* Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience.
* Experience and familiarity with business process mapping and process improvement frameworks, system and best practice methodologies in a commercial environment and/or the public sector.
How to Apply!
Your application must include a cover letter and an up-to-date resume that details your capabilities and experience in relation to the above role.
Closing Date: Wednesday, 6th May 2026 [10.00AM]
Contact: Laura Steele, Talent Partner -
Working at the Department of Creative Industries, Tourism, Hospitality and Sport
At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.
Together we:
* Create social and economic opportunities for the state
* Support the creation of jobs across the creative, visitor and night-time economies
* Prioritise First Nations artists, stories and culture
* Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
* Drive visitation through events, campaigns and visitor experience development
* Activate our night-time and creative economies to unlock unique precincts and community spaces
* Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
* Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history
We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.