This is a Education Support Lead role with University of Sydney based in Westmead, NSW, AU University of Sydney Role Seniority - mid level More about the Education Support Lead role at University of Sydney Lead the education support team at the Sydney Dental School Bring your expertise, resilience and leadership to lead a high performing team supporting innovative education in the Faculty of Medicine and Health HEO7, Full time continuing position with a Base Salary $112,628 17% superannuation About the opportunity The University of Sydney, ranked 19th globally in 2024 and 1 in Australia for graduate employability, is seeking an experienced and resilient Education Support Lead to join the Faculty of Medicine and Health. This role will provide leadership and operational management for the education support team within the Sydney Dental School, supporting academic staff, teaching activities, and curriculum delivery. This position offers a unique opportunity to lead a high-performing team, shape administrative processes and ensure excellence in student experience across the Sydney Dental School and Faculty of Medicine and Health. The role is primarily based at Westmead Hospital with occasional work at Sydney Dental Hospital and our campus in Camperdown, and requires a hands-on, adaptable approach to managing a complex, dynamic academic environment. Please note that this position is split between Westmead Hospital and the Sydney Dental Hospital at Central. Your key responsibilities will be to: provide supervision, line management guidance, and support to direct reports, including feedback, coaching, performance management, and career development to build a high-performing team manage staff performance and development, ensuring professional development and training opportunities are in place to support effective work delivery and staff career progression act as a resilient and confident leader, navigating complex stakeholder relationships, particularly within the academic environment, ensuring clarity of boundaries and operational objectives are maintained coordinate and provide administrative support for complex timetabling and clinical education scheduling activities, including logistical management and communication with students, academic staff, and LHD stakeholders deliver operational support for teaching activities, including assessment and examination delivery, in line with School and Faculty requirements and University policies lead continuous improvement of curriculum delivery and contribute to the development of innovative education initiatives. About you To be successful in this role, you have: sound experience in the supervision, training, mentoring and performance management of staff; and experience managing and resolving a diverse range of HR issues experience working in a tertiary environment with working knowledge of using Learning Management Systems such as Canvas, together with sound understanding of timetabling/rostering of student activities the ability to apply specialist knowledge to identify, recommend and implement continuous improvement initiatives related to education services and processes the ability to deliver education services with operational agility, mindful of the broader FMH context and demonstrating an appreciation and readiness to adapt your approach in response to changing business needs the ability to work both independently and as part of a team, together with strong problem-solving skills and the ability to use initiative and exercise sound judgement, and the ability to prioritize workload during busy periods effective and tactful communication skills (both verbal and written) with excellent client focus and the ability to build partnerships with internal and external colleagues and partners and between the faculty, precinct and school teams extensive knowledge of University policies and procedures and administrative processes within a tertiary environment and health environment. Currently there is a requirement for this positions to be on-site a minimum of 4 days per week, with 1 day of hybrid working. Hybrid working options will be decided by your manager if you are successful in this position. Please note that this role is not open to current University of Sydney students. Sponsorship / work rights for Australia You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. EEO statement At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Germinarios and Anna Dobosz Recruitment Operations by email to recruitment.medandhealth@sydney.edu.au © The University of Sydney The University reserves the right not to proceed with any appointment. Click to view the Position Description for this role. Applications Close Wednesday 28 January 2026 11:59 PM Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the University of Sydney team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the education support team Managing staff performance Coordinating administrative support Key Strengths Leadership Performance management ️ Communication Learning Management Systems Problem-solving Continuous improvement A Final Note: This is a role with University of Sydney not with Hatch.