Application closing date: Thursday, 23 April 2026 • 11:59pm, Canberra time (in Canberra)
Estimated start date: Wednesday, 01 July 2026
Location of work: VIC
Working arrangements: Remote working arrangements may be considered on a case‐by‐case basis in consultation with the supervising manager, subject to business needs.
Length of contract: 12 months
Contract extensions: 2 x 12 months
Security clearance: Must be able to obtain Baseline
Rates: $100 - $120 per hour (inc. super)
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:
* growing innovative and competitive businesses, industries and regions
* investing in science and technology
* strengthening the resources sector.
The Chief Information Officer Division (CIO Division) is an exciting, diverse and dynamic division that drives the digital agenda for the department. Leading the delivery of the department's digital offerings and transformation, the CIO Division partners with business areas and stakeholders to:
* Realise the digital policy objectives of the department
* Define the department's digital landscape
* Co‐design digital experiences making it simpler to innovate, collaborate and communicate
* Drive the innovation and transformation of ICT services
The ICT Operations Branch is one of three branches within CIOD and is responsible for the management and deployment of all ICT services to support the running of the organisation. As part of the ICT Operations Branch, the End User Services section provides critical management, maintenance and innovation of the department's end‐user digital technologies, including the standard operating environment (SOE), corporate device management, desktop application packaging (including the Microsoft 365 Apps), collaboration and communication tools (Exchange, Exchange Online, Microsoft Teams and remote access services).
The successful candidate will be responsible for the ongoing management and enhancement of the department's key communication platforms, its hybrid Exchange environment, and related solutions. This includes some ongoing migration work of Exchange mail data.
Key work of the role includes:
* Maintenance of the existing Exchange Server infrastructure and Enterprise Vault archiving solution.
* Migration of mail data, including groups, to Exchange Online.
* Development of migration approaches and rationalisation of Enterprise Vault archive data.
* Investigation and resolution of complex technical problems across the technical stack.
* Creation/update of various documentation including as‐built documentation, design documentation, detailed migration plans, DR documentation and decommissioning plans as required.
* Technical representation at project meetings.
* Facilitating technical workshops (if required).
* Cross‐skilling with team members and assistance to support staff in related teams (e.g. service desk).
Essential Criteria
* Expert knowledge of Exchange Server, Exchange Online and configuration of hybrid Exchange deployments, including implementation, upgrades and day‐to‐day management activities in a complex multi‐forest environment.
* Proven experience in migrations including to Exchange Online, cross‐forest and from legacy Exchange versions.
* High‐level Exchange troubleshooting skills, including for mail flow, mail gateway technologies and on‐premise/cloud‐based resource connectivity.
* High‐level knowledge of Windows Server fundamentals (e.g. Active Directory, DNS, DFS, etc.) and Group Policy configuration (including Advanced Group Policy Management).
* Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides.
* Strong experience in writing technical documentation, including design documentation and standard operating procedures.
Desirable Criteria
* Experience with Arctera Enterprise Vault, Microsoft Purview Information Protection (MPIP), Microsoft Intune mobile device management and Intune policy.
* Experience with broader Microsoft 365 services would also be beneficial.
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