The Receptionist plays a vital role in delivering an exceptional customer experience as the first point of contact with Hall Chadwick Melbourne. They ensure a welcoming and professional front-of-house area, efficiently manage the phone system, and collaborate with other administrative teams.
Key Responsibilities
* Manage a busy phone system by answering incoming calls, directing calls to relevant personnel, taking accurate messages, and prioritizing urgent matters.
* Update the phone system, liaise with service providers, and lodge necessary service calls.
* Maintain a high level of professionalism when meeting and greeting clients and guests, coordinating catering, and managing in-house client luncheons and events.
* Effectively diary-manage boardroom and meeting rooms to ensure they are tidy and set up appropriately at all times.
* Perform general upkeep of office areas, maintaining the cleanliness of stationery rooms and kitchen facilities.
* Order and maintain office supplies, including stationery and kitchen essentials.
* Provide comprehensive administration support, including document preparation, formatting, filing, copying, scanning, and binding.
* Coordinate daily mail and courier services, and maintain accurate records.
* Collaborate with the Admin team on tasks such as scanning, distribution, and saving mail where needed.
* Liaise with building management and other service providers to address office maintenance requests.
* Actively participate in planning and executing company events.
* Coordinate recurring initiatives like monthly massages and birthday celebrations.
* On-board new clients onto the company's database and maintain accurate information.
* Reconcile petty cash transactions.
* Organize building access cards for authorized personnel.
* Attend to miscellaneous errands and local pick-ups/deliveries when required.
* Pursue additional duties within the scope of the role as directed by Managers and Directors.
Requirements and Qualifications
* Relevant reception experience in a fast-paced corporate environment.
* Intermediate proficiency in Microsoft Office applications.
* Excellent communication skills, including a professional phone manner.
* A positive attitude, reliability, and self-motivation.
* A high level of customer service orientation.
* A high degree of accuracy and attention to detail.
* The ability to work independently and collaboratively within a team.
What We Offer
1. Annual salary reviews.
2. Career Development Conversations focused on your growth and career aspirations.
3. Ongoing investment in your learning and development.
4. An open-door feedback culture.
5. Support to balance work and personal commitments.
6. An active social club and opportunities to connect with colleagues.
7. Access to Employee Assistance Programs.
8. Wellbeing resources, including fruit, coffee, monthly massages, flu shots, and EAP.
9. An employee referral program with an attractive bonus.
10. Hall Chadwick Melbourne is certified as a