Job Overview
The Service Manager position involves delivering exceptional customer support and service excellence. This includes overseeing call center operations, managing service delivery teams, and ensuring efficient logistics to maximize customer satisfaction and operational efficiency.
Key Responsibilities:
* Lead a team of customer support specialists to ensure timely and effective resolution of customer complaints.
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Maintain high standards of quality and productivity in service delivery.
Requirements:
* Bachelor's degree in Business Administration or a related field.
* Minimum 3 years of experience in customer-facing roles.
* Excellent communication and leadership skills.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.