Full-time, permanent role with flexible work options and career progression.Gain hands-on experience with a forward-thinking and innovative company.About Our ClientOur client is a well-established and dynamic company with a strong presence in the Australian market. Known for their commitment to innovation and customer service, they provide IT solutions and support a diverse range of industries. With a collaborative culture and a focus on professional development, they offer a stable and rewarding environment for IT professionals to thrive.Job DescriptionProvide first-level technical support to end-users via phone, email, and remote toolsDiagnose and resolve hardware, software, and network issuesEscalate complex issues to Level 2/3 support when necessaryDocument and track support requests using ticketing systemAssist with on-boarding and off-boarding of usersAssist with IT asset management and inventory controlMaintain documentation and knowledge base articlesThe Successful ApplicantPrevious experience in a similar Level 1 IT support or service desk roleExperience in implementing and supporting Microsoft Windows Server, Azure/AWS, Office 365 and Active DirectoryStrong communication skills, both verbal and writtenClient-focused, quality-focused and process-orientatedProactive attitude and willingness to learnWhat's on OfferOpportunity to start advance your career in IT with a supportive and experienced teamOn-the-job training and professional development opportunitiesHybrid work model offering flexibilityCompany events, a positive and inclusive workplace culture
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