Job Title: Scheduler
About the Role:
The Scheduler is a key position within our organisation, responsible for leading and mentoring the Disability Support Team to deliver professional and effective support services.
This role utilises positive communication to lead and manage their team, including training, supervision, and administration duties such as rostering and reporting. The Scheduler is also responsible for ensuring that all reporting and administrative requirements meet service and support requirements and are delivered in line with relevant legislation and NDIS Practise Standards.
Responsibilities:
* Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Disability Support Workers;
* Ensure the team complies with Disability Services Act Standards, other relevant legislation and policies;
* Administer all staff rosters that enable an effective balance to be achieved between optimising staff efficiency and maximising staff satisfaction;
* Ensure the rosters are completed 2 weeks in advance and available to staff that meets industrial requirements;
* Ensure all staff can use MYP, checking in and out and to administer goals and progress notes in GOMS;
* Approve timesheets in MYP for staff;
* Respond to any roster inquiries from Support Staff;
* Advise/assist Service Manager of any staff training required;
* Respond to all participants, families, carers inquiries regarding supports, cancelations Contact (via phone, text) participants, families, carers to advice of any roster/staff changes;
* Contact (via phone, text) relevant staff of any roster changes;
* Identify and actively manage any unforeseeable capacity gaps to ensure service delivery is optimised;
* Undertake administrative activities related to managing the rosters, including but not limited to inputting and updating staff details and availability;
* Every Monday update rosters of any changes over the weekend to be in line with staff timesheets, payroll and claiming;
* Participate in the on call after hours roster as needed;
* Attend and participate in staff meetings;
* Attend any relevant training or stake holder meetings;
* Participating in recruitment and interview processes;
* Support the Service Manager in the development and the monitoring of the relevant program budgets;
* Perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business;
* PHASE vehicle maintenance;
* Logbooks filled out daily;
* Logbooks emailed weekly to be invoiced out to participants;
* Weekly vehicle checks done, emailed and recorded;
* Vehicle services, to reported to Manager to be booked in;
* Damages/incidents to be reported to Management;
* Incident reports of damages/incidents are recorded and reported to Management;
* Participate in NDIS Audit processes;
Requirements:
* An appropriate certificate (minimum certificate IV) relevant to the work required to be performed;
* Attained previous experience in the relevant industry to undertake the range of activities required;
* Appropriate on the job training and relevant experience;
* Previous experience/knowledge in the disability sector or a related sector - Understanding of the NDIS;
* Working knowledge and demonstrated experience using databases, software and MS Office suite;
* Some knowledge of the SCHADS Award (Social, Community, Home Care and Disability Services Industry Award);
* Positive communication and interpersonal skills including the ability to work and communicate effectively with participants, their families, community members and other agencies;
* Effective time management skills;
* Well-developed problem-solving skills relevant to dealing with shift or roster allocation scenarios unexpected tasks;
* Knowledge of issues experienced by people living with disabilities (inclusive of psycho-social disability), their families and carers. This should include people from Aboriginal and Torres Strait Islander (ATSI) and from culturally and linguistically diverse (CALD) backgrounds;
Key Performance Indicators (KPIs):
* Indicators of effective performance in the position. KPI's are to be SMART goals. They are identified in the PDR to be specific to the individual teams and the position in a specified point in time.