Join Our Team at Whitsunday Auto Group as a Trainee Service Advisor
Are you passionate about providing exceptional customer service and building lasting relationships?
Do you thrive in a dynamic, fast-paced environment?
Bowen Mazda & MG is seeking a Trainee Service Advisor to join our team and deliver outstanding service to our valued customers.
About the Role
As a Trainee Service Advisor, you will:
* Be the primary point of contact for customers, ensuring a seamless and positive service experience.
* Coordinate bookings, repair orders, and service delivery with precision and efficiency.
* Promote and upsell additional services while ensuring customer satisfaction and retention.
* Collaborate with the Service Manager and team to foster a professional and supportive workplace culture.
What We're Looking For
* A customer-focused mindset with strong communication and negotiation skills.
* The ability to prioritise tasks effectively in a high-pressure environment.
* Technical knowledge of automotive servicing is highly regarded.
* Proficiency in computer systems, particularly Titan software.
Eligibility Requirements
* Queensland Manual Driver's Licence and a clean driving history.
* Cert III Automotive Mechanical Technology and/or Frontline Management qualifications (highly regarded but not essential).
What We Offer
* A competitive salary package under the Vehicle Repair, Service and Retail Award 2020.
* Opportunities for professional development, including manufacturer and internal training.
* A supportive team environment with a strong focus on workplace safety and employee well-being.
* Career progression opportunities within a growing dealership.
Why Whitsunday Auto Group?
* We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
* Be part of a dealership that values its team members and fosters a culture of growth and collaboration.
Key Responsibilities
* Greet customers warmly and assist them with booking and repair needs.
* Liaise with technicians to ensure timely and quality service delivery.
* Provide detailed explanations of service work and recommend additional options as needed.
* Monitor and maintain accurate records, ensuring all repair orders are signed and agreed to by customers.
* Uphold workplace health and safety standards at all times.
Join Us
If you're ready to bring your expertise and dedication to Whitsunday Auto Group we'd love to hear from you Apply today and become part of a team that values excellence, innovation, and teamwork.
How to Apply
Submit your resume and cover letter by clicking APPLY NOW, or contact our Service Manager, Shaun Hughes via for further information.
Whitsunday Auto Groups is an equal opportunity employer. We encourage applications from all qualified candidates.