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About Gelatissimo
Fresh, artisanal, delicious! The Gelatissimo story began in 2002 with our first store opening in Sydney. Using secret traditional Calabrian family recipes, we churn gelato in-store. Word of mouth spread, leading to queues and new store openings.
Now in our 20th year, we operate nationally and internationally with ambitious growth plans.
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We are currently in an exciting growth phase with 2 opportunities available! We seek a retail area manager in NSW and SE QLD.
What's the role?
Reporting to the GM Australia, responsibilities include:
1. Supporting and mentoring franchisees and store managers to improve financial performance
2. Analyzing business and financial reports to assess economic strength and identify improvements
3. Ensuring franchisees meet sales and profit targets
4. Building and implementing regional and store-specific business plans
5. Managing sales and gross profit budgets to meet financial targets
6. Using reporting and analysis to coach store performance (e.g., COGs, wages, profitability)
7. Understanding Shift8 POS system and back-office reporting for maintenance and support
8. Monitoring regional expenditure
9. Respecting franchisees and delivering excellent franchisee management
10. Conducting store visits to review standards and provide feedback
11. Escalating issues appropriately
12. Assessing and providing feedback on business and action plans
13. Assisting with franchisee exit processes if necessary
14. Coaching franchisees and managers on customer experience, traffic analysis, feedback, and standards
15. Representing the Gelatissimo brand with suppliers and partners
16. Maintaining contact with franchisees and ensuring compliance and training
17. Driving sales, profit, and customer service through people, planning, and standards
We'd love to have you join if you are someone who:
* Is confident, outgoing, and engaging
* Is passionate about delivering outstanding customer experiences
* Has knowledge of OH&S regulations
* Has experience with legal agreements like MFAs, Franchise Agreements, Leases
* Knows the Franchising Code of Conduct
* Has strong conceptual and analytical skills
* Can present to Board and senior management
* Is trained in making coffee
* Has experience in a fast casual franchise
* And loves Gelato!
What's in it for you?
* Opportunity to work with one of Australia's top Gelato brands
* Competitive salary + performance-based bonus
* Opportunity to develop your skills
If interested, please send your cover letter and resume to start your journey with the Gelatissimo family ASAP.
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