About UsAt Respect, we’re proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated professionals who want to make a real difference.The OpportunityWe are seeking a savvy and self-motivated IT Systems Support Officer to join our Information Technology team. This role is ideal for an experienced IT professional who thrives in a dynamic, fast-paced environment. You’ll be providing high-quality level 1 and 2 support to staff and residents across our network, ensuring our technology systems run smoothly, securely and efficiently.Based onsite at our Warrnambool facility, you’ll manage day-to-day technical support, contribute to IT projects, and coordinate the procurement and logistics of equipment supply requests. Occasional travel to other sites may be required.Key ResponsibilitiesProvide responsive level 1 and 2 IT support across the organisation.Escalate incidents where required and liaise with third-party vendors.Administer and support Desktop, Linux, and Windows environments.Maintain knowledge base documentation and support resources.Manage procurement and equipment logistics.Contribute to IT initiatives and organisational projects.Ensure service delivery meets or exceeds agreed SLAs.Perform other duties as required by the IT leadership team.Essential Qualifications & ExperienceITIL Foundation Certification (advanced levels highly regarded).Microsoft Certified Professional (MCP) or Microsoft Fundamentals.Current National Police Certificate or ability to obtain.Minimum 5 years’ experience in a helpdesk or similar IT support role.Demonstrated ability to install, configure, and support a wide range of IT systems.Proven capacity to manage multiple tasks concurrently.Strong analytical and problem-solving skills.Excellent verbal and written communication abilities.Outstanding customer service skills (phone, remote, and face-to-face).Ability to work autonomously with minimal supervision.Our ValuesAt Respect, our values guide everything we do:Respect– Treat all people with fairness and dignityCare– Look after and protect the elderly, and each otherTeamwork– Encourage, cooperate, and build trustCourage– Do the right thing, even when it’s difficultIntegrity– Be open, honest, and trustworthyInnovation– Think differently to solve problemsExcellence– Drive quality to continuously improve
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