* $72,342 - $86, % superannuation - ASC Grade 3
* Canberra
* Ongoing Full Time
Applications close at 11:30 pm AEST 7 September 2025 (late applications will not be accepted).
The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.
Are you up for the challenge?
About the team –
The Events and Sports Camps team is a small team based at the AIS Campus, Canberra. We coordinate and optimise access to the campus venues and facilities for a diverse range of clients including National and State Sporting Organisations, sporting clubs, school groups, tourists, general public, event and sporting promoters. This includes a key focus on providing our clients effective delivery, coordination and superior customer service to run successful camps, conferences, tournaments or events on the Bruce campus, partnering across the ASC to effectively deliver these services for our stakeholders.
About the role –
The AIS is Australia's premier elite sports precinct. The Events and Sports Camps team within the Campus Experience Branch coordinates, optimises and services access to the AIS' high-quality accommodation, venues and facilities for the high performance sport sector, sporting organisations, sporting clubs, general public and other commercial clients.
The role requires the coordination and provision of site facilities and services to ensure the effective delivery and superior customer service experience of all events and sports camp activities held on the AIS campus.
As a Client Service Coordinator you will facilitate sport camps here at the AIS Campus. This is central role that requires you to undertake the following:
• Negotiate and secure clients to the AIS campus to deliver a wide range of events, sports camps and other use of the AIS facilities including but not limited to National Sporting Organisations' Centre of Excellences and high-performance camps, elite sports camps and community facility use.
• Liaise with internal and external stakeholders to design, cost, schedule and deliver these activities.
• Manage and resolve facility scheduling and service delivery conflicts that may arise.
• Perform the front of house supervisor role for events as required.
• Maintaining information in the computerised booking management system.
• Administer accounts for client groups.
• Provide high quality customer/client experience.
• Assist with data gathering and analysis to contribute to business planning and performance reporting.
• Work with and through event working groups to achieve project outcomes;
• Assist in the marketing and sale of products/packages.
About you –
As a Client Services Coordinator in the Events and Sports Camps team you will be required to work collaboratively as part of a high performing team; establish and maintain effective partnerships with key internal and external stakeholders to deliver high quality business outcomes.
The following attributes are required to be successful in the role:
• Tertiary qualifications or demonstrated experience in business management, sports administration, marketing or project management.
• Demonstrated experience in the tourism, hospitality, venue or event management industry.
• Demonstrated experience working with a booking software system (), event management software or similar business applications.
• Demonstrated experience in bookings and coordination of camps and events within a high-performance sports environment.
• Demonstrated experience in administration of financial accounts.
• Demonstrated experience in providing excellent customer experience and handling sensitive situations in a mature and effective manner.
• Demonstrated experience developing and working within a risk management plan or program.
This position is offered as an ONGOING
Why work with us?
This role will be based at the AIS Campus Bruce in Canberra. We offer:
• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Corporate discount on AIS Shop merchandise.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.
Additionally, our Canberra campus offers:
• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker's Cottage Childcare Centre.
If you have any questions about this opportunity, please contact:
• Contact Officer: Dean Oakman, Assistant Director Campus Experience
• Phone number:
• Email address:
Eligibility
• To be eligible for employment with the Australian Sports Commission, it is preferred that applicants are Australian citizens or permanent residents of Australia.
• As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.
Notes
• As part of this position, the role occupant may have access to sensitive, and potentially distressing information in the areas of sexual misconduct and child safeguarding.
• The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.
• Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.
• The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.
• If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email or phone Acknowledgement of Country
The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.
Application and Job Description
The Job Description can be downloaded from the attachment below. The application form will include these questions:
1. Referencing the job description, please describe why you believe you are suitable for this position, including listing your key relevant achievements [up to 750 words]
2. The ASC's shared values are respect, integrity, teamwork and excellence. Please describe which resonates with you and why [up to 300 words]
ASC Candidate Information Pack Opens in new window
Job Description Opens in new window