Experience the thrill of delivering exceptional guest experiences as a Hospitality Ambassador.
* Welcome guests warmly, making them feel at home.
* Recognize IHG Rewards Club members and returning guests with personalized attention.
* Efficiently manage guest bookings, payments, and checkout processes.
* Anticipate and meet guest needs to ensure seamless stays.
* Be a trusted resource for guests, providing assistance and recommendations.
We're looking for:
* Previous experience in Front Office or Opera (PMS) roles is highly valued.
* Strong communication skills are essential for addressing guest concerns and feedback.
* Proven problem-solving abilities will turn issues into opportunities for excellent service.
* Availability to work flexible shifts, including weekends and Public Holidays, is preferred.
* Fluency in the local language is beneficial but not mandatory.
* Literate and tech-savvy candidates with basic math and computer skills excel in this role.
* Australian working rights are required.