CasualLocation: MelbourneVICSerco is a place where you can growYour impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.You'll also have access to flexible benefits designed to support your wellbeing and growth, including:$***** per hour (includes 25% casual loading)Weekday shifts between 8AM and 8PM — no weekend workApproximately ***** hours per week, with capacity to increase to up to 38 hours, subject to business requirementsFully remote role that saves you time and money on travelComplete 6-weeks full-time training from the comfort of your own homeAccess to our extensive benefits including our rewards and discounts programAccess to our 24/7 Employee Assistance Program for you and your familyMake an impact at SercoAs a Customer Contact Officer, you will play a key role in delivering exceptional service by:Responding to inbound calls, offering clear and accurate information to assist customersConducting outbound calls to follow up on enquiries, resolve issues and collect necessary detailsNavigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service.Keeping detailed and accurate records of customer interactionsSerco is a place for youYou could be a great fit if you have:Strong attention to detail and accuracy when interacting with customersExcellent communication skills, both verbal and written to explain complex information clearlyThe ability to navigate multiple screens and information systems simultaneouslyA calm and resilient approach when handling customer enquiriesA strong commitment to teamwork and professionalismA proactive mindset, eager to learn and apply feedbackTo work with Serco, you'll also be required to:Complete a pre-employment check including relevant security and Police clearancesProvide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)Complete a behavioural and computer assessmentAttend an information session that describes what it's like to work in a virtual contact centreAs this is a work from home role you will be required to provide your own equipment and have a suitable home office setupAre you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.We focus on serving governments all over the globe.
The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.Impact a better future at Serco
Please click on the link below to apply:Advise Soldier On that you have applied for this position
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