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Customer service manager - assessment services

Melbourne
MEGT (Australia) Ltd
Customer Service Manager
Posted: 18 March
Offer description

The Opportunity

Based from our Ringwood Head Office location, this is your opportunity to work for our Apprenticeship Connect Provider (ACP) Division, Australia\'s largest single provider.

Reporting to the Manager – Assessment Services, you will be responsible for leading, supporting and driving a team of motivated and passionate Assessment Service Consultants to ensure a consistently high standard of customer service, and Assessment Services, to Employers and Apprentices as they provide comprehensive pre-commencement guidance and support to apprentices and employers.

While managing a dynamic team across VIC, this role will also be responsible for the preparation and submission of accurate and reliable reports and other documentation required under this program.

Guided by MEGT's Purpose and Values, this customer centric role will closely partner and collaborate with a variety of internal and external customers to support businesses and communities and in turn to create employment solutions that change lives for the better.

About you

This role is deal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including

* Outstanding leadership and people management skills, with a desire to engage and empower others
* Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines
* Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required
* Demonstrated experience in formulating and delivering accurate and timely reports and presentations
* Professional written and verbal communication skills
* Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector will be highly regarded
* Driver's Licence and ability to travel

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!

We're proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

* Hybrid & flexible working options
* Fully maintained company car
* 14 weeks paid parental leave after 6 months
* $500 My Benefits voucher referral bonus
* 3 paid Christmas close-down days
* Buy or cash out extra annual leave + 17.5% leave loading
* Pro-rata long service leave after 7 years
* Salary packaging available (non-PBI)
* Professional development & study support
* Travel, retail, entertainment and health insurance discounts
* Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT? Click 'Apply' to submit your application.

If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at or call 1300 634 863.

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