Global Program Manager APAC (180002HN) – Global Program Manager
Responsible for management of all aspects of the client account.
Responsibilities
* Responsible for management of multi-national business travel agreement with clients; monitor scope creep, contract renewal dates, financial triggers etc.
* Conducts regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify areas of opportunity for improvement.
* Develops and executes a regional travel management business plan by client detailing objectives, strategies, and measurable goals.
* Gains consistency in the delivery of program management products and services to clients in all countries in the region, with a focus on efficient and cost effective practices.
* Identifies incremental business opportunities within existing client portfolio, realizing increased value for client and revenue for CWT.
* Represents the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.
* In cooperation with the respective national sales and program management teams, actively works to secure and implement CWT in any regional countries where CWT is not the incumbent.
* Provides, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by CWT.
* Develops and maintains multi-level client relationships.
* Participates in regional / global re-bids as required.
* Engages in production of consolidated client financials.
* Provides input and support for regional airline negotiations and hotel programs.
* Monitors client profitability levels and address profitability improvement when necessary.
* Controls the program management budget as set for the identified client portfolio.
Qualifications
* Tertiary qualifications in Business, English or its equivalent.
* 3-5 years proven experience of program management within a customer solution oriented environment.
* Experience within the travel industry will be highly regarded.
* Demonstrated ability to both think and act strategically.
* Strong influencing skills to enable motivation of direct and indirect teams across multiple geographic locations.
* Moderate amount of international travel is required.
* English fluent: written and oral.
* Abilities to deal within a multicultural environment.
* Outstanding written and verbal English communication skills.
* Highly developed presentation skills.
* Strong negotiation and problem solving skills.
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